1. Installation

  • Definition: Installation refers to the erection, fixing, and commissioning of an LED sign in accordance with the Purchaser’s sales order or quotation.

  • Scope: Installation includes all items reasonably expected to complete this task.

  • Industry Practices: Milestone will carry out the installation using its best endeavours and industry-accepted installation practices and equipment.

  • Retrofits: Where an LED sign is retrofitted to an existing structure, Milestone accepts no responsibility, risk, or liability for the suitability of that structure or for any failure arising from it. Milestone recommends that existing structures be periodically inspected to confirm ongoing suitability.

  • Excavations:

    • Unless a geological report is provided prior to installation, Milestone reserves the right to engage specialist services to ensure all excavations comply with Australian Standards. The cost of such services will be treated as a Variation.

    • If required depths cannot be achieved with customary equipment, specialist services will be engaged, and the cost will form a Variation. Any additional materials required will also be treated as a Variation.

  • Underground Services: Milestone will exercise reasonable care during excavation but accepts no liability for damage to, or repair of, underground services.

  • Surface Coverings: Milestone will exercise reasonable care around near-surface ground services and coverings (including, but not limited to, irrigation, service pits, bitumen or concrete surfaces, pathways, synthetic grass, and wet-pour rubber). However, Milestone accepts no liability for damage or repairs resulting from works carried out in the normal course of installation.

  • Variations: A “Variation” means any additional work, materials, services, or costs not expressly included in the Purchaser’s sales order or quotation. Variations will be invoiced separately and must be agreed to before the relevant work is undertaken.

2. Warranty

  • Coverage: Milestone LED signs are covered by a standard 12-month warranty. Where an extended warranty has been purchased, the period specified in the Purchaser’s quotation or sales order will apply.

  • Commencement: The warranty period begins on the date of installation.

  • Return to Base: The warranty is provided on a “return to base” basis. Faulty components must be returned to Milestone or one of its authorised service agents at the Purchaser’s expense.

  • Remedy: During the warranty period, Milestone will, at its discretion, repair, substitute, or replace the faulty component and arrange for its return free of charge.

  • Exclusions – Site Attendance:
    If Milestone is required to attend site in relation to a fault, the following items are not covered by warranty and will be charged at Milestone’s current rates (as per its Schedule of Services, available on request):

    • Travel time and associated expenses.

    • Service or on-site labour fees (including inspection, diagnosis, troubleshooting, removal, replacement, reinstallation of components, and/or installation of loan equipment).

    • The cost of access equipment (e.g., extension ladders, scaffolding, scissor lifts).

    • Additional technician labour where required to comply with OH&S requirements (e.g., working at heights).

  • Troubleshooting: Where the fault is not immediately evident, Milestone reserves the right to conduct troubleshooting to determine the cause. This process may involve multiple site visits, which may incur further charges.

  • Exclusions – Damage: The warranty does not cover faults or damage arising from:

    • Faulty installation.

    • Vandalism.

    • Electrical storms or power fluctuations.

    • Intentional or unintentional damage.

    • Theft, fire, or natural disasters.

  • Warranty Void: The warranty will be void if the sign or its components are repaired, altered, or serviced by any person not authorised by Milestone, or if non-approved parts are used.

3. Telephone Support

  • Coverage: Milestone LED signs are provided with three (3) months of free telephone support. Where an extended support period has been purchased, the period specified in the Purchaser’s quotation or sales order will apply.

  • Commencement: The telephone support period begins on the date of installation.

  • Availability: Support is available between 9:00 am and 5:30 pm, Monday to Friday, Australian Eastern Standard Time (excluding public holidays).

  • Remote Access: Remote access is performed using Splashtop software. If the Purchaser prefers alternative remote access software, they must provide Milestone with a valid licensed copy. If Milestone purchases the preferred software on behalf of the Purchaser, associated costs will be charged to the Purchaser.

  • Training: Telephone support is intended for technical assistance only and is not a substitute for user training.

4. Data

  • Coverage: These terms apply to Milestone LED signs with 4G, Cloud, or internet connectivity.

  • SIM and Data Plan: Unless otherwise specified, Milestone will provide a Telstra “Machine to Machine” (M2M) SIM and associated data plan with the LED sign.

  • Connection Fees: Milestone does not charge fees for data connection.

  • Data Usage Charges: Data usage will be charged in accordance with the data plan provided. Charges are billed monthly in advance on the first day of each month.

  • Alternative SIMs: Clients may purchase a SIM and data plan from another provider. As Milestone has no visibility or control over third-party networks, any service issues must be resolved directly with the provider’s help desk.

  • Plan Exit Fees and Refunds: Milestone does not charge plan exit fees. However, no refunds are provided for unused data that has already been invoiced.

  • Support for Non-Telstra SIMs: Any support provided for configuring non-Telstra SIM cards will be charged at Milestone’s current rates, as specified in its Schedule of Services (a current copy is available on request).

5. Non-Payment and Suspension of Services

  • All invoices are payable by the stated due date.

  • If payment is not received, Milestone reserves the right to suspend or limit services (including data connectivity and support) until the account is brought up to date.

  • Continued non-payment may result in termination of services and recovery action for any outstanding amounts.

  • Milestone accepts no responsibility for any loss, interruption, or inconvenience caused by such suspension.

6. General Service Exclusions

The following general exclusions apply:

  • Milestone will not be responsible for:

    • Providing support for client networking, software, or hardware systems, including operating system configurations that restrict user privileges to local drives.

    • Negotiating client IT policy.

    • Supporting systems malfunctioning due to vandalism, electrical storms, intentional or unintentional damage, power fluctuations, theft, fire, or natural disasters.

    • Supporting systems damaged by viruses or malware, regardless of source.

    • Configuration changes made after installation or setup.

  • Support provided in relation to any of the above exclusions will be charged at Milestone’s current rates, as specified in its Schedule of Services (a current copy is available on request).